Frequently Asked Questions

 

How old do I have to be to shoot at the range?

You must be 18 years or older in order to rent a rifle or get a lane. If under the age of 18, you must be accompanied by an adult who is required to sign a Guardian Release. The minimum age requirement to use the range is 8 years old.

Customers must be at least 21 years old to rent a handgun – or must be accompanied by someone in their port who is 21. Individuals who are 18 years of age, but under 21, can only rent rifles unless accompanied by someone who is 21.

What are your first time shooter policies?

  • All shooters who are renting must be in groups of 2 or more. No single shooters will be allowed to rent firearms. (Exceptions: Active and Retired LEO and holders of a valid state issued firearms ID card. ID must be present at the time of rental.)
  • Any single first time shooters with a valid NJ Permit to Purchase a Handgun with a desire to “Test Drive” a rental can do so, but are permitted only 30 minutes of range time, up to two rentals, and an RSO will be present in the port the entire time.  Price is $50 (Cost of ammo and target are not included.)

Do I need a NJ Firearms Identification Card (FID) to shoot at the range?

If you are renting a firearm in a group of two or more, a current and valid photo ID issued by the government (Driver’s License or Passport) is all that’s required to use the range. If you would like to rent a firearm by yourself, you would need to be either active or retired LEO or the holder of a valid state issued firearms ID card.

What types of ammo can I use at the range?

We allow up to .308 on the range for rifles and have no caliber restrictions on handguns. Slug only for shotguns. No armor piercing, tracer, or steel core ammunition allowed.

How long is your range?

We actually have two ranges. Range 1 is 25-yards long and consists of 9 ports.  This is our rifle, shotgun, and handgun range.  Range 2 is 15-yards and houses 12 ports that are rated for handgun calibers only.

Where are you located?

961 Route 10, Unit 2F, Randolph, NJ 07869. Click Here for directions.

Do I need any experience to shoot at the range?

No! We allow shooters of all experience levels. All first time shooters will be required to take our 15 Minute Intro Class for $25. The Intro Class is done all day long and no appointment is necessary.

Do you take reservations on ports?

No. We are first come, first served.

How many people can share a port?

We allow three people per port.

Do you provide Retired Police Officer qualifications?

Yes. We do the RPO’s by appointment only, Monday through Friday.  Members are free and non-members are $50.00

Do you offer Gunsmithing?

Yes. Our gunsmith is on site Tuesday through Friday.

Do you accept transfers?

Yes. Transfer fees are $35 for members and $50 for non-members. Have the seller contact us at info@rtsponline.com for FFL information.  (All firearm transfers that are not picked up within thirty-one (31) days of their delivery to RTSP will incur a $25 a month storage fee).

Do active or non-active military qualify for LEO Membership?

No. We do offer a $50 discount off of the Full Membership for your service!

Do you offer classes for first time shooters?

Yes. We have a wide variety of course offerings for all levels of shooters. Please Click Here for our class offerings and pricing.

 

Membership

Family Member add-ons will be allowed for anyone with matching addresses on their Identification cards.

 

Transfers

Transfer Fees are $35 for members and $50 for non-members. All firearm transfers that are not picked up within thirty-one (31) days of their delivery to RTSP will incur a $25 a month storage fee.

 

Orders

Firearms placed on order require 100% deposit for non-members and 50% deposit for members.  All orders must be paid in full within 90 days.  Orders not paid in full within 90 days are subject to cancellation.  A 15% restocking fee will be charged on all canceled orders.  All firearm orders not invoiced within three months will incur a $25.00 per month storage fee to begin in month four and continue to accrue each month thereafter.  All orders not invoiced within one year of created date will be canceled and assessed a 15% restocking fee and any applicable storage fees.  Canceled orders with deposits will be refunded the full amount of the deposit less any applicable fees.  Firearms on order that have been fired (shot) are deemed used merchandise and will be refunded Blue Book value or fair market value*.

We understand that there may be exceptions to our return policy and management may use its discretion on a case-by-case basis.  Our goal is a satisfied customer; so if you have any questions or concerns regarding our return policy, please ask to speak with a manager.

*Customer assumes risk of failed NICS, failure to obtain permit to purchase, and depreciation of firearm(s) on any and all firearms placed on order.

 

Restocking Fees

A 15% restocking fee will be charged on all cancelled orders.

 

Merchandise Return Policy

RTSP, LLC stands behind the products we sell and wants you to be satisfied with every purchase you make.  It is important that you understand our return policy so that we can provide you with the best customer experience we have to offer.  There are certain items that are outside of our control that cannot be returned, so please understand our position when it relates to these items.

All sales of ammunition, firearms, clothing and sales items are final and non-refundable.  All other unopened and unused items with a receipt may be refunded if returned within 30 days of purchase.  Merchandise returned within 30 days, but without a receipt, or after 30 days will be issued a store credit.  Merchandise may not be returned after 90 days of purchase.  Gift cards are non-refundable.

New firearms purchased by RTSP, LLC are generally covered by the manufacturer warranty.  If a firearm is in need of repair, the manufacturer should be contacted directly for instructions on how to return the firearm back to the manufacturer for repair or replacement.

24 Hour Cancellation Policy

You must call the training center 24 hours in advance of your scheduled appointment, otherwise a $35 cancellation fee will be assessed.

Deposits on Classes and Training

All classes and trainings offered at RTSP require a 50% non-refundable deposit to secure a place in that class.  Should the student cancel, or not attend, the amount paid can be used as the deposit to reschedule the class/lesson, or it can be used as store credit.